Frequently Asked Questions
Everything you need to know about your portable espresso journey
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-15 business days depending on the destination.
Do Wacaco products require electricity or batteries?
No, our manual espresso machines like the Minipresso and Nanopresso are completely hand-powered, allowing you to enjoy authentic coffee anywhere without the need for power outlets or batteries.
What is your return policy for home brewing equipment?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are the materials used in Wacaco products BPA-free and safe?
Yes, all materials used in our products are food-grade, BPA-free, and meet major international safety standards for kitchenware and home appliances.
Does my Wacaco machine come with a warranty?
Every Wacaco product is backed by a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.