Returns & Exchanges
At Wacaco, we want you to be completely satisfied with your portable espresso equipment. If you are not happy with your purchase, you can return your unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your Wacaco products in their original retail box, ensuring all accessories and manuals are included to qualify for a full refund.
Shipping Your Return
Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Refund Processing
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing